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FQA

At dreamislandwalker.com, we are committed to providing you with a quality shopping experience and satisfactory products. If you encounter any problems in the process of purchasing and using our accessories, please refer to the following terms and solutions:

  1. Product quality issues
    If the accessories you received have quality problems (such as damage, missing, or not as described), please contact us within 7 days after receiving the goods. Please provide the order number, problem description and relevant photos so that we can quickly deal with your problem.

Solution:

For confirmed quality problems, we will provide return or exchange services and bear the relevant shipping costs.
If the product is damaged during transportation, please keep the packaging and contact us in time, and we will assist you in making a claim.

  1. Order problems
    If you encounter problems during the order process (such as payment failure, order not confirmed, etc.), please make sure that you check whether the information you entered is accurate. If the problem persists, please contact our customer service team in time and we will do our best to help you solve it.

Solution:

If the order is not confirmed, you can try to place an order again. If the confirmation is unsuccessful, please contact our customer service.
For payment issues, we support multiple payment methods, please confirm the correctness of the payment information.

  1. Return and Exchange Policy
    We want you to be satisfied with your purchase. If you need to return or exchange an item, please follow the policy below:

Return and Exchange Period: Request a return or exchange within 14 days from the date you received the item.
Item Condition: Returned items must be unused and with original packaging and tags attached.
Solution:

When requesting a return or exchange, please include your order number and details of your request. We will process your request as soon as we receive the returned item.

  1. Shipping Issues
    Our shipments are usually dispatched within 2 business days of processing the order. Due to force majeure, there may be delays. If you do not receive your item within the estimated time, please contact our customer service team.

If you do not find your question in the above terms or need further assistance, please feel free to contact us at the following methods:

Email: WalkerJessica@dreamislandwalker.com
Phone: 4807795460
We will be happy to help you and thank you for choosing Dream Island Walker!